The Internal Complaint Committee (ICC) has been constituted in Mercy College as per the UGC Prevention, Prohibition, and Redressal of Sexual Harassment of Women Employees and Students in Higher Educational Institutions Regulations, 2015. The ICC has a zero-tolerance policy towards sexual harassment, and works to establish a campus free from discrimination, harassment, or sexual assault at all levels, in accordance with the UGC statutes regarding measures for ensuring the safety of women and programs for gender sensitization on campus. By encouraging gender amity amongst students and staff, the group hopes to stop sexual harassment at the workplace, as well as discrimination and sexual harassment against girls. The ICC conducts regular programs on women's empowerment, and aims at creating a welcoming and supportive environment for women. Any stakeholder who has experienced harassment at work is welcome to contact ICC.
The college has a Family Counselling Center that operates under the Social Service League of the college. Three qualified and experienced counsellors are available at the Counselling Center. The counsellors coordinate with the team's psychiatrists, psychologists, attorneys, and police officers. With assistance from the Kerala State Social Welfare Board, Thiruvananthapuram, a Service Providing Center also operates under the Social Service League. An experienced advocate serves as the legal advisor. The panel consists of ward councillors, police officials, lawyers, district protection officers, and probation officers. To handle complaints, the Internal Complaints Committee can approach the Family Counselling Center and the Service Providing Center. Sessions on women's legal rights, sexual harassment at work, and grievance redressal on sexual harassment are conducted by the legal counselor, for both students and their parents.